1. Information We Collect
1.1 Information you provide
When you make a purchase or contact us, we collect:
- Name and email address
- Billing information processed through our payment processor
- Google account email (used to grant access to our content libraries)
- Messages and support inquiries you send us
1.2 Information collected automatically
When you visit our Service, we automatically collect:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, time spent on each page, and referring URLs
- Cookies and similar tracking technologies
1.3 Information from third parties
We may receive information from payment processors, analytics providers (such as Google Analytics), and authentication providers (such as Google) when you interact with our Service.
2. How We Use Your Information
We use the information we collect to:
- Process your purchases and provide you with access to our content libraries
- Send order confirmations, receipts, and service-related communications
- Respond to your questions and provide customer support
- Send you marketing emails about new products or updates (only if you opt in)
- Analyze usage patterns to improve our Service
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors, email delivery services, analytics providers, and hosting providers that help us operate the Service.
- Google: Your Google account email is used to grant you access to our shared content libraries through Google Drive and Google Groups.
- Legal compliance: When required by law, court order, or government request.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
4. Cookies and Tracking
We use cookies and similar technologies to provide and improve our Service. You can control cookies through your browser settings, but disabling them may affect some functionality.
We use Google Analytics to understand how visitors use our Service. Google Analytics may collect information about your visits across different websites. You can opt out by installing the Google Analytics opt-out browser add-on.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Payment processing is handled by third-party providers that comply with industry-standard security requirements (PCI DSS). We do not store full credit card numbers on our servers.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least 7 years for tax and legal purposes. Marketing email subscribers are retained until they unsubscribe.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Object to or restrict certain processing activities
- Request data portability
To exercise these rights, contact us using the information in Section 11. We will respond to verifiable requests within the timeframes required by applicable law.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to such transfers.
9. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us through our website or via our social media channels:
- Website: retrogradosgaming.com
- YouTube: @retrogrados979
- Facebook: Retrogrados Gaming community